@shelleyscnnei If that is a fresh download only thing i can suggest is to check your windows is up to date and also your graphics driver is up to date. Not seen anything like that before
I deleted and downloaded it again and same thing. I usually use Chrome but this downloaded onto Edge and I am not sure how to play it on Chrome. My windows is up to date but i have no idea about graphics driver. it plays just fine on fb. I am so frustrated and have no idea what to do next.
Windows is up to date. I am so very confused. I downloaded FB gameroom to see if Toffee Fair was on there and I noticed i had 102 gold bars. I didn't buy any gold bars. I am so upset i don't know what to do!! Please help me.
@shelleyscnnei Hi click on windows key again and go to settings. in search box put device manager
Check you devices look like this and have no Yellow check marks
if you have a yellow check mark on display adapter click on this and update driver.
If this does not work would try uninstalling the windows 10 app again , restart your device and then try installing again.
If this does not work there is nothing more i can advise you and think you would need to contact customer support from your game for help. Go to game settings - help center - Send them an email
There was no yellow in my devices. here is a screen shot of my computer. i did what you said and deleted the app. restarted and reinstalled and it is the same issues. I should have enough resources to run this right? I can see everything in gameroom on FB and when playing in FB just not in the app....so many things are missing.
Answers
@shelleyscnnei Can you post a screenshot of your issue so we can see your issue. are you trying it on full screen
To screenshot on windows 10 press win key +shift key +S to snip and sketch
Thanks
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2 · 2Helpful Woah! Sweet Love Hahaso many things i can't see
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0 · Helpful Woah! Sweet Love Haha@shelleyscnnei If that is a fresh download only thing i can suggest is to check your windows is up to date and also your graphics driver is up to date. Not seen anything like that before
Thank you
A guide to help you locate the different areas in the community!
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0 · Helpful Woah! Sweet Love HahaI deleted and downloaded it again and same thing. I usually use Chrome but this downloaded onto Edge and I am not sure how to play it on Chrome. My windows is up to date but i have no idea about graphics driver. it plays just fine on fb. I am so frustrated and have no idea what to do next.
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0 · Helpful Woah! Sweet Love HahaFreddy is there a way that we can talk on messenger or something? I am not good with computer stuff and really could use the help. Thanks
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0 · Helpful Woah! Sweet Love Haha@shelleyscnnei Hi, sorry will only answer on here.
To check updates
Click on windows key
Go to settings
Scroll down to bottom and windows updates
Check windows updates and install and restart your device. do this first and will then run you through graphics if this does not help
A guide to help you locate the different areas in the community!
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1 · 1Helpful Woah! Sweet Love HahaWindows is up to date. I am so very confused. I downloaded FB gameroom to see if Toffee Fair was on there and I noticed i had 102 gold bars. I didn't buy any gold bars. I am so upset i don't know what to do!! Please help me.
- Report
0 · Helpful Woah! Sweet Love Haha@shelleyscnnei Hi click on windows key again and go to settings. in search box put device manager
Check you devices look like this and have no Yellow check marks
if you have a yellow check mark on display adapter click on this and update driver.
If this does not work would try uninstalling the windows 10 app again , restart your device and then try installing again.
If this does not work there is nothing more i can advise you and think you would need to contact customer support from your game for help. Go to game settings - help center - Send them an email
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaThere was no yellow in my devices. here is a screen shot of my computer. i did what you said and deleted the app. restarted and reinstalled and it is the same issues. I should have enough resources to run this right? I can see everything in gameroom on FB and when playing in FB just not in the app....so many things are missing.
- Report
0 · Helpful Woah! Sweet Love Haha