Win 30 Gold Bars HERE I 👋 Say Hi HERE!
🌟 CCSS New event! Help Kimmy build her new Booster!⚡️ HERE

All my boosters disappeared

jaahhhaaaajaahhhaaaa Posts: 1 Newbie

I updated the app and after that all my boosters and level helpers have disappeared. I had collected massive amounts of them as I’m on level 2406.

I tried to fix it by logging in and out of my candy crush account but they didn’t come back.

Comments

  • SpinnifixSpinnifix Posts: 14,084 Game Expert
    edited January 15

    Hello and welcome to our friendly community


    Please play a Level and empty the cache and open the Ap again, then it could be back. Question: Were they free or did you buy them? Then I could help you. Please mark me. with this symbol @.

                                                                 
    💓 Where there's a will, there's a way 💓
    😉 One look at my profile would help everyone! 👍
    Did you know that there is now an international room for German - French - Spanish
     🍐 Player Expert for Papa Pear 🥥
  • Hey! Would you like to give us your opinion?

  • Pitty_KittyPitty_Kitty Posts: 2,037 Game Expert

    Hi @jaahhhaaaa and welcome to Soda community :)

    Sorry this happened, if log out/ restart device /log in steps don't help in recovering your boosters then it looks like your app might have crashed. Since boosters and lives are saved locally on your device memory, they were permanently deleted.

    You can ask Player Support for replacements in case of purchased boosters that were not used yet. If boosters have been won or obtained for free in the game, unfortunately, Support cannot offer a replacement for these, as per Terms and Conditions.

    to contact Players Support directly from your game, please click blue cogwheel button, "?" button, "player's guide" then scroll down and click "contact us"

    Hopefully you'll build up your inventory again soon, 😃 I'd advise you not to keep a huge amount of boosters next time because it might affect your game functionality

    More info about missing boosters here

    https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Sign In or Register to comment.