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Noble path

ukiahiteukiahite Posts: 1 Newbie

I'm on level 1574. I completed the free 20 steps on the nobel path. I then paid to purchase the premium path. I paid, then for some reason the game closed. I opened it again, and it shows all of the prizes on the nobel path premium were given out, but I don't actually have them. They don't show up anywhere. The money was charged to my payment account. So I either need the prizes, or a refund of 3.99 plus tax

Answers

  • SpinnifixSpinnifix Posts: 14,084 Game Expert

    Hello and welcome to our friendly community



    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.



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  • YoscaYosca Posts: 2,613 Game Expert

    Hello and welcome to the Community @ukiahite

    I am sorry you had this problem with your purchase 😔. Unfortunately, we cannot handle purchase issues in the Community. You can contact Player Support so they can help you out. But before you do this, please try the steps described in the link below 👇🏻 to see if this solves the problem. You can click on “view post”.

    For any other questions feel free to ask 😊.


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  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    This is a King Support issue. If you have any questions or problems about the game, please report back here in the community.



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