Paid for gold bars and didn't receive them

privatefantasy · January 2021

I purchased the 16.99 package (which had a bonus since buying them after getting 8 golden tickets) but they did not add to my account.

[Deleted User] · January 2021

Hello @privatefantasy

Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.

If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases.

Werner_Cichy · January 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/325769/paid-for-gold-bars-and-didnt-receive-them

If you have any problems with payments, you have to contact King Support. Click on view post below and see the description

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Smatty420 · January 2021

I paid 8.99 and didn’t get my gold bars

Freddy_ · January 2021

@Smatty420 Hi and welcome, Unfortunately the community can not deal with purchase issues. Please follow the advice above from @Marriam1 and @Werner_Cichy For help on your issue

Thank you

Paid for gold bars and didn't receive them

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