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All the events disappeared at the same time. What can I do ?

ChbassChbass Posts: 4 Newbie

Hello everyone.

Overnight, ALL the events disappeared: bubble hill, Mr Toffee fair, weekly race, episode race, my soda squad, and so on.

My boosters and gold bars are still there.

I have disconnected and reconnected but it doesn't change anything.

I know that if I uninstall and reinstall the game I will lose all my boosters.

How is this possible and what should I do to recover all the events?

Thanks.

Answers

  • Freddy_FalknerFreddy_Falkner Posts: 42,377 Game Expert
    edited January 24

    @Chbass Hi and welcome, Check your device and game are up to date and log out and restart your device and then log back in and play a couple of levels and see if they appearing again. May be a bad or loss of connection to the server

    Thank you

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    At the weekend there are often malfunctions on the King Server or on the Internet. It could be different tomorrow. Keep playing and checking for updates.

    Do not uninstall the game



         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • ChbassChbass Posts: 4 Newbie

    Thank you @Freddy_Falkner and @Werner_Cichy for your answers. My device and game are up to date. I did what @Freddy_Falkner advised me to do (log out, restart my device and log back in). I have completed about ten levels but nothing has changed. I specify that all the events have disappeared since yesterday. So I'm going to wait and try again tomorrow, without any real hope.

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend


         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • ChbassChbass Posts: 4 Newbie

    Okay.

    It's frustrating, I even get "your teammate checked a box on the map" notifications... (I don't know if these are the correct terms because my notifications are in French). And I can't see any map... .

    Thank you

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    Yes, that's frustrating, they are pop ups. But that's a sign that your team and your events are there, but not displayed. Have patience



         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • Pitty_KittyPitty_Kitty Posts: 2,038 Game Expert

    Hi @Chbass

    don't give up, when everything disappears, it may take an awfully long time to reload the features . Once it happened to me and I also tried the tips suggested above but they didn't work immediately. Usually passing levels helps but not that time. So I restarted my device and launched the game 5 times, seeing each time something came back like the current navigation map design, then Mr toffee, then Teams and the noble/royal path event.

    Let us know how it goes tomorrow :)

  • tonyslittlewifeytonyslittlewifey Posts: 3 Newbie

    I am having the same problem, but only on my tablet, my phone is fine. My tablet is communicating power-ups and lives with what my phone has, so connectivity isn't the issue. Frustrated because I don't like playing on my tiny phone screen, but that's the only access to the full game I have. I have updated, rebooted, checked all else I can think of & I just can't get the full game features on my tablet.

  • ipeteipete Posts: 1,887 Legend

    @Chbass and @tonyslittlewifey one more thing you might want to check is your device memory. This game is recommended min of 2GB of free memory to function normally. Good Luck fellow soda crushers! 😁

    No BGH 🔪 💔

  • tonyslittlewifeytonyslittlewifey Posts: 3 Newbie

    Thanks, I don't think that's my issue, either, but I definitely gave it a look. Probably did my tablet a favor by cleaning some stuff up, too. 😂

  • ChbassChbass Posts: 4 Newbie

    Thank you all for your answers and advice. So far, no events have reappeared. I've gone through levels again but still nothing. I will try to do what @Pitty_Kitty recommends (restart my device and launch the game again and again)...

    If the problem persists, I will eventually run out of boosters because I have no way to get them for free, and I'm wondering if it wouldn't be better to reinstall the game. I'll normally always be at the same level and with my gold bars, but at least I wouldn't have spent days or weeks just going through levels. Or if I reinstall the game, will I find the same problem again? What do you think about it?

  • Freddy_FalknerFreddy_Falkner Posts: 42,377 Game Expert

    @Chbass Hi i would wait for the next game update, Uninstalling may solve your issue as a last resort, but if you do this is will LOSE any stored BOOSTERS or LIVES as these are stored on the device itself

    Thank You

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    If you have saved your game via Facebook, Mail, or King account, you will not lose your gold bars or your Levels. Just your boosters. But wait for the next updates.



         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



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