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All the events disappeared at the same time. What can I do ?

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Answers

  • Pitty_KittyPitty_Kitty Posts: 2,101 Game Expert
    edited January 28

    Hi @Chbass and @tonyslittlewifey

    this is strange, I'm sorry to hear nothing reappeared yet. latest update (version 1.185.4) was released on w10 and Android apps 1 week ago. It's likely the same one on the other platforms too, but I can't check. Is this your version too?

    I asked community manager's opinion on this, in case she might need them, would you mind sharing the model of your device, a screenshot of the map and your user ID?

    To find your user ID on soda app click HERE

    thank you πŸ˜€

  • Hey! Would you like to give us your opinion?

  • ChbassChbass Posts: 8 Level 2

    Thank you very much @tonyslittlewifey and _@Pitty_Kitty. My version is also 1.185.4. My device is Samsung J7 Prime. My user ID is 5291666471. I attach a screenshot of the map. Thanks.


  • Pitty_KittyPitty_Kitty Posts: 2,101 Game Expert

    Hi @Chbass and @tonyslittlewifey

    @Chbass thank you for you reply. Could you add the numbers of your model too?

    Esample: For Android Settings- About Phone - (for example Model number SM-695F) For iPhoneSettings -General -About - (for example Model number MRY42QL/A)

    Thank you πŸ˜€

  • ChbassChbass Posts: 8 Level 2
  • Pitty_KittyPitty_Kitty Posts: 2,101 Game Expert
    edited January 29 Accepted Answer

    Hi @Chbass πŸ˜€

    I have some news. the device is not the newest but it's not bad either. the Studio said they can see some events active in your game. So this what they suggested you should do:

    1. Play levels. That didn't work? Then πŸ‘‡
    2. Clear cache. (In Android click: Settings > Apps > Candy Crush Soda app > Storage > Clear Cache) . That didn't work? Then πŸ‘‡
    3. Close the game app and Network restoration ( that means, sign out from the wifi or signal, wait 10 secs and sign again then open the Game App). Then That didn't work? Then πŸ‘‡
    4. I would suggest doing all of that together. So close the game app and clear cache, network restoration and open the game again. If that doesn't work either then πŸ‘‡
    5. Back up the game, uninstall, and reinstall. (Boosters will be lost, as said before)

    I can't guarantee that reinstalling the game is going to fix the problem. But without all those steps checked first and proven that they didn't work we can't move further.

  • tonyslittlewifeytonyslittlewifey Posts: 4 Newbie

    @Pitty_Kitty mine started working again about 2 days ago. I didn't do anything to make it work other than the steps above, I just logged in & *poof* it was back.

  • ChbassChbass Posts: 8 Level 2

    That's it: IT'S ALL BACK!Β πŸ˜€

    Thank you all and a special thank you to @Pitty_Kitty for his so precious help ! πŸ‘οΈπŸ‘οΈ

    I just cleared the cache.

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