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error connection

theking1220theking1220 Posts: 2 Newbie

hi King.i am planning this game over 5 years maybe more.but after update which u changed image of the game I don't receive anything not lives daily boost and nothing plz fix my game. thx


Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar

    Welcome to the King Community.

    The problem has already been reported and work is under way to fix it.

    By reinstalling the application you will now get the solution but you will lose all stored boosters and unsaved levels.

    Thanks!


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  • Werner_CichyWerner_Cichy Posts: 25,480 Royal Legend

    It looks like the bug has been around for a while and the updates haven't fixed it. There are many such reports. You will probably have to reinstall the game. Wait but I'll ask someone about it.

    @Sukanta_Biswas



         The last completed levels              
       
         Candy Crush Saga , Level 8810
         Candy Crush Friends Saga , Level 4080
         Candy Crush Soda Saga , Level 3166
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • theking1220theking1220 Posts: 2 Newbie

    Hi King . if I reinstall the game can I back my levels which I passed or I should start from beginning? thx

  • Werner_CichyWerner_Cichy Posts: 25,480 Royal Legend

    I guess you always logged in with your mail (judging by your post) so you have a King account. Then your progress will have been saved and will be carried over, including your gold. Only your boosters are lost.



         The last completed levels              
       
         Candy Crush Saga , Level 8810
         Candy Crush Friends Saga , Level 4080
         Candy Crush Soda Saga , Level 3166
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • Diamond LimDiamond Lim Posts: 35,392 Game Expert

    Welcome to Sweet King Community! 👑

    Have you still cannot connect to Kingdom on any King's game? 😢

    Please select your device that you are playing on an this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

    Android

    Apple

    Windows 10 App

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

    You can also check this information here (There was a connection error. Try again in a bit) that I hope you can understand to read it while mostly of players have asked this problem too.

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