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I lost all my levels on switching phones. I was at about level 7000. Can it be restored,

aernst56aernst56 Posts: 1 Newbie

I was over 7000 and lost all my levels on transferring to a new phone. Can you help?

Answers

  • Diamond LimDiamond Lim Posts: 35,392 Game Expert

    Welcome to Sweet King Community! 👑

    Oh No! Have you lost your current level on Candy Crush Saga? 😢

    Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

    By the way, this game's support community is Candy Crush Soda Saga (not Candy Crush Saga) as this game have still 6000+ levels.

    ** If you have asked any questions/discussions on Candy Crush Saga, Reminder! Please join to ask here on Candy Crush Saga (Correct Area), thank you! 😊 **

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  • Werner_CichyWerner_Cichy Posts: 25,480 Royal Legend


         The last completed levels              
       
         Candy Crush Saga , Level 8810
         Candy Crush Friends Saga , Level 4080
         Candy Crush Soda Saga , Level 3166
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • Freddy_FalknerFreddy_Falkner Posts: 42,770 Game Expert

    @aernst56 Hi and welcome, I am guessing this is for Saga as the Soda game currently has just over 6000 levels, but not to worry it will be removed to the correct location.

    If you game was saved with a king or Facebook account . All you should need to do is sign into your new phone with the correct account details and it should restore your progress. If you still show at level one try playing a level to see if this forces your game to sync.

    If not follow the posts above, but be aware you only get your levels restored, there is no gold or boosters and each level will have no scores and 2 stars. So it is better if you can get your original account restored as with this you would get your levels and gold and all scores , but you would not get your boosters or lives

    Thank you

  • me6412me6412 Posts: 3,862 Level 5

    This happened to me all I had to do was sign in by my email address and us my correct password and my game was restored it was rather that simple after trying so many different other ways, and not thinking of this to begin with would have saved me so much time and worry about losing my Game, and Current Level and I even got my Gold Bar's and boosters back also it this was of any help then I am more than pleased to have helped a Community member and friend...good luck.


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