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Can't connect King account to Facebook

cb2112cb2112 Posts: 1 Newbie

Hi! I've been trying to connect my existing King account to Facebook, so I may play with my family and friends while keeping my current progress (past level 5000 currently). I've already contacted King support, but nobody has bothered to respond to me. I read the article titled "How can I sync my Facebook and King accounts?" (can't post links, sorry) but my account already says that my progress is "synced," so I'm not even given the option to log in or connect to Facebook. I'm very frustrated and disappointed in King support for failing to respond to my inquiries. Please help me!


Best Answer

  • wykoonwykoon Posts: 5,264 Game Expert
    Accepted Answer

    Hello there @cb2112 and good day to you.

    Since the message in your King account stated that your progress has been synced with your Facebook, simply log out from your King account and then go to Facebook and log in to the game. Start playing a level and exit to the map and the progress should be synced now.

    Please let me know if the above works and whether your progress is synced to 5,000 levels plus.

    Thank you ☺️

    Accepted Answer

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Answers

  • Hey! Would you like to give us your opinion?

  • Freddy_FalknerFreddy_Falkner Posts: 42,770 Game Expert

    @cb2112 Hi and welcome, You can only sync your account to one Facebook account. So if you have already synced you king account to a Facebook account it is not possible to do this process again.

    Sorry but cannot advise you any more than that and customer support would maybe be the only people that could help you with this, but even they may not be able too.

    Thank You

  • Sukanta_BiswasSukanta_Biswas Posts: 19,278 Superstar

    Welcome to the King Community.

    This is a difficult issue, meaning you have never done a sync process, but the system says you have already completed the sync process. In case of such problems you need to contact our player support as the community will not be able to resolve this issue.

    Go to the game's Start Menu, then Settings - Help Center - My game progress - Game did not save - Contact us and send them an email.

    Thanks!


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  • Werner_CichyWerner_Cichy Posts: 25,480 Royal Legend

    If you get the message that your account is syncronized with Facebook, you should be able to log into your game via Facebook. Or do you have 2 facebook accounts? You then have to connect to the correct Facebook account.

    Shouldn't that work, then only King Support can really help.



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  • wykoonwykoon Posts: 5,264 Game Expert
    Accepted Answer

    Hello there @cb2112 and good day to you.

    Since the message in your King account stated that your progress has been synced with your Facebook, simply log out from your King account and then go to Facebook and log in to the game. Start playing a level and exit to the map and the progress should be synced now.

    Please let me know if the above works and whether your progress is synced to 5,000 levels plus.

    Thank you ☺️

    Accepted Answer

    New here🤔? Let's get started!

    For our German, French and Spanish players, please join our international corner 🌏️

    Do you have issues in the game ⚙️? Visit our HELP CENTER, contact King's Support team OR post your questions in any of the Support section.

    Just Play. Have fun. Enjoy the Game


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