(FIXED ) CCSS my game will not load
Best Answers
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Hello everyone!
I have an update on this: The issue has been located and it should be fixed by now.
Could you all do this troubleshooting: Close the game app, clear cache, open the game app, and let me know if you are still experiencing loading issues?
Thank you all! 🤗
@Marriam1 @Bonnie505 @Kathy-7 @Cheryl_Elliott @cardotin @Doppo @JEANMERES @A_Julia_Byrne @puddrussell @cummingsmarykay @yolandaywilliams
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Hello again, dear Soda Crushers!
I'm happy to announce that this problem has been fixed, so if you're still experiencing it, please head over HERE and try out the different steps depending on the device you're on.
Please let us know if it worked, and again: thanks for your patience ❤️
Answers
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@cardotin Hi and welcome, you are in the Saga area but not to worry it will be moved to the correct area
Check you windows is up to date and check Microsoft store for update if playing via the windows 10 app. if Browser clear the browser cache entirely. log out and restart your device, then log back in and see if this resolves your issue
Thank you
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Welcome to the King Community.
You can describe your problem in a little more detail so that we can help you with the right information.
I hope the following information.
Which device or platform you're using for this game?
Have you previously saved the game on Facebook or Kingdom?
Also, whenever you reinstall the game app, it will be the latest version.
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thanks all for concern , however as previously posted have re started computer after clearing cache , checking for updates and re installing , not only from Microsoft but also via google play store, . It allowed me to play '' game '' one [ this is google download ] , and start to log in to account and then froze, with the Microsoft download it ''played '' for about 3 seconds before freezing, So , as I see it the only option left now is to switch off router overnight and see if that works ,I'm using desktop with Microsoft edge. This is about the fourth time in as many years that I've had to re install candy crush. I'm thinking it doesn't like me 🙂
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Hello, I have an issue with CCSS today on FB, it looks like it's about to fully download, yet all I see is greyish screen and I hear the music, but nothing happens. I noticed some download issues for the past few days, all of them on FB. I do not have an internet connection problem as I am using the same wifi signal on my mobile device and everything works perfectly. I also do not have any issues with the laptop that I am using. I have cleared all the caches and cookies and I am using Google Chrome on Win 7.
Also, while I am here, is there any chance that people playing on FB will have the same conditions as when playing on an app? The FB version gets poorer by day, and some of us do prefer the bigger screen!
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well , knock me down with a feather, I tried EVERYTHING, almost went to reset computer to default settings, , had uninstalled the game so many times, had seen terminate and reset but thought that I'd go back to game one, but followed your thread and hey, hey I'm back , much appreciated , thank you very, very much
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@corals22 Hi and welcome, Windows 7 is no longer supported by the browsers now and really you would need to upgrade you computer to win 10. this can still be done for free if your computer is compatible. Only other chance maybe to try another browser or the king.com/ games site
Thank you
