Having issues with purchases

King_admin · February 2021

This discussion was created from comments split from: New Event! Secret Sweetheart 💌.

MommaMary5 · February 2021

Hey,is anyone having trouble with purchases? I have bought things and they never make it to my game.So sad right nowl

hechicerilla · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1406777#Comment_1406777

Hi.

Welcome to the sweet King community.

I'm sorry you have problems.

Sorry, but from the community we cannot deal with problems in purchases, you must contact technical support directly from your game. Keep in mind that the answers from the support can reach your spam, it is advisable that you check it.

In this LINK you have more information about this.

We will be here for anything you need. Thanks and keep enjoying.

Freddy_ · February 2021

@MommaMary5 Hi and welcome. Sorry to here you are having a problem with your purchases, but the community can not deal with purchase issues

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Having issues with purchases

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