(FIXED ) CCSS my game will not load

Iggy4 · February 2021

As you suggested I closed app and cleared the cache and reopened the game, it is still not loading as of 2/12/2021 3:43, it has been days since able to get into game thru facebook.

Bonnie505 · February 2021

Yay, it finally opened! Thank you!

Bonnie505 · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1411201#Comment_1411201

I deleted the app and reloaded it, cleared the cache and all browsing data and it worked.

chardy68 · February 2021

I read the suggestion about clearing the cache in the game and it worked.

I clicked on the game and as it loaded I clicked on the three dots top right and cleared cache and search for last 24 hours. I waited for it to complete then login to the game and all worked great. Thank you.

seh · February 2021

Can not get into my game for 3days

[Deleted User] · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/327524/candy-crush-soda-saga-is-not-loading

Hello, did you try the standard trouble shooting method - log out of the game, clear game/browser cache, restart device and log in again. The levels should load then. Also check for game updates and make sure you have atleast 2gb storage memory in your device.

Freddy_ · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/327524/candy-crush-soda-saga-is-not-loading

Hi anbd welcome , hopefully the tips from @Marriam1 Have helped to resolve your issue. If not lease note if your game is just displaying a background please see post below as this is under investigation but we have no time frame for a fix at present

https://community.king.com/en/candy-crush-soda-saga/discussion/327229/under-investigation-ccss-my-game-will-not-load

Hope this helps

Pitty_Kitty · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/327524/candy-crush-soda-saga-is-not-loading

Hi @seh and welcome to Soda community 😃

as it's been said above, the Studio is still investigating this issue, please refer to the main thread Freddy posted the link of.

News and updates will be published on that discussion thread. latest update we have is this:

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1410317#Comment_1410317

Please do as advised and let us know if the problem still persists. if you need any help with clearing cache check out these tips .

This discussion will be merged with the main thread, therefore it will be closed for now.

@Sukanta_Biswas @Miss_Dani @kiara_wael thank you 😊

kiara_wael · February 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1412527#Comment_1412527

Thanks @Pitty_Kitty

ppoole · February 2021

screen has a gray veil over it and there are no way to play. I can see the game but it has no numbers or has no way to sart playing.

(FIXED ) CCSS my game will not load

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