The secret sweetheart event has disappeared early lost all the rewards?

Bantino · February 2021

I've gone on my game this morning and the secret sweetheart event has gone (supposed to end later today) along with all the rewards I've accrued. Ive checked I'm not offline - anyone else having the same problem

Nix66 · February 2021

@Bantino At this point it l👀ks like Freddy is the only fortunate one to still have the Event ongoing. 😉

@crazymama2010 I understand your frustration. Since you paid you might submit a claim through your game.

Select the gear ⚙️ icon on the main Game screen / then select the ? / choose purchases and gold bars / then scroll down to contact us.

I’m unsure how the claim will be handled but good luck!

Nix66 · February 2021

@Bantino When I checked my game to answer your question at around 5 am this morning this is how much time was supposed to remain ⤵️

So ideally it should be that 1d 15h remain.

Freddy_ · February 2021

@Bantino Hi and welcome, See if signing out and restarting your device makes any difference as mine is still running 1day 20 hours. Have restarted app a few times and still showing

Thank you

Adav · February 2021

Mine has now disappeared as well......... just as I was getting ready to cash in on the lazy Sunday Afternoon :( It day say this morning that there was something like 2 days and some hours left over....... Where did it go? I did all the "normal and unusual checks", and restarted the computer.... Very disappointed!

Adav · February 2021

@Lola_Pop , @Elsa , could you please check on this issue? I would hate to lose all my free time, gold bars and boosters due to a glitch

_Elsa_ · February 2021

It looks like it's ended @Adav because I am not showing it in my game at all. If they were accrued where were they saved? I can tag @LadyRaffie to check on this for you but it's going to be a hectic week so please be patient.

Bantino · February 2021

Tried logging out and restarting but no joy.... I had saved the boosters for my day off and hadn't claimed the last reward/gold bars as it showed as ending later.

crazymama2010 · February 2021

The same happened to me! I paid the $5 last night and claimed all but the top few tiers and it’s gone. Mine still said there was a day or 2 left which was why I didn’t claim it all. I tried going out and back in with no luck. I’m annoyed because I paid and it’s gone.

Freddy_ · February 2021

@Bantino @Nix66 @Adav Mine has just gone missing as well now.

The secret sweetheart event has disappeared early lost all the rewards?

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