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Lost advancement in Sweetheart game

jenco36
jenco36 Posts: 10 Pro Player 👑
in Discussions

I was at the 19th level, yesterday the Sweetheart competition disappeared and it showed up this morning with 15 hours left but I lost ALL I had achieved. Can that be restored for me please? This is extremely disappointing.

Flag · Helpful 1Sweet Love Haha

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  • jenco36
    jenco36 Posts: 10 Pro Player 👑

    Thank you but I claimed all awards, that’s not my issue. I was at either the 20th or 21st award and was going to spend money to unlock all other awards when the game disappeared yesterday and then showed up today with all levels gone. May I get those back please? I wanted to spend the $6 to unlock all the extra awards and am extremely disappointed that they are all gone! I have to start all over again which is bulls**t.

    Flag · Helpful Sweet 1Love Haha
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  • jenco36
    jenco36 Posts: 10 Pro Player 👑

    If the game has ended, then why is it still showing on my screen? What the heck is going on? I can see that I am not the only person who had this issue. So that’s all you can say? “It’s ended, sorry”? Really?

    7C8BC94B-3E8F-4FD6-A622-4899FBDE4127.png


    Flag · Helpful 1Sweet Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hi @jenco36 and welcome to Soda Community :)

    a problem related to the timer occurred. We might be able to still see the widget because of that. But community manager reported what Nix has already explained:

    The fix the Game Studio was able to implement only allows the event to deliver automatically all the unclaimed boosters and goldbars. The event will not be functioning in the remaining time.

    Hope this helps

    Flag · 1Helpful Sweet Love Haha
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  • jenco36
    jenco36 Posts: 10 Pro Player 👑

    I really appreciate the more detailed explanation (and sympathy lol) for what happened. I was really looking forward to all that unlimited time! The extra info helps. Thanks again.

    Flag · Helpful Sweet 1Love Haha

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