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Now to get a response from support

Are there any hints as to how to get more than;

"Get the answers to your burning questions in our Help Center, which is jam-packed with useful articles: https://community.king.com/en/blog/kb

Or you can head over to our Community, where your fellow players are just a click away, waiting to lend a hand! https://community.king.com/en/"

from Support? It's seriously annoying not getting past that bot. 🤬 I'd like to know that a human has at least read my message. 😎

Accepted answers

unknown

This content has been removed.

All comments

jraes

I need help

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1639235#Comment_1639235

Done all that, just keep getting the identical auto-response.

unknown

This content has been removed.

Bricorn

And again today, spent 16 gold to get through Kimmy's Arcade, no boosters.

Did @Yosca 's clear cache bit, tried again (recorded this one) this time I got the boosters.

And still no replies from Support.

Bricorn

@Yosca @Nix66

Screenshot from my emails of the last 2 days of auto-responses;

Do they actually have any real, live people working there?

Origins7_Dale

Hi @Bricorn @Yosca @Nix66, thx for tag,

Not much I can add here, since @Nix66 has it covered for you.

Why won't Candy Crush Soda Saga connect to the internet - Page 2 — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/330520/why-wont-candy-crush-soda-saga-connect-to-the-internet/p2

I can't login to my account in windows pc app — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1560040#Comment_1560040

The above *URLs have info on contacting *King Support, *Commands for your PC, *Getting it all back on a Reinstall, etc...

Take a look, see if it helps you out. Should have a *Ticket Number in the *Subject Line, if not, mention it to *King Support. Remember, need to answer the *Automated Response you get, in order to get a *Live Agent!

Trust this helps.

Thx For Posting & Welcome Again To The King Community - Origins7 Dale, 😀

6/7/2021

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1626137#Comment_1626137

Thanks, no ticket number on the email though.

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1623879#Comment_1623879

Well, yesterday this worked. Today I did it again before playing Kimmy's Arcade and it didn't. I've replied to support again with yet another video - I'm getting paranoid and recording every time I use the arcade.

Bricorn

That did it, thanks. I'd still like the ones I paid gold for though, maybe they'll respond eventually.

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1623250#Comment_1623250

Yes, and I included a video as evidence - went right through Kimmy's Arcade, including spending gold, because I needed the boosters. Nothing. I recorded because I've had an issue with it before.

I also got through BGH, got the hour of play, got the gold when I was dethroned, again no boosters. No video on that one though.

Windows 10, so no cache to clear.

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1622428#Comment_1622428

@Nix66

That's what I did, response as above. Every time.😡

unknown

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Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

unknown

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All comments

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1622428#Comment_1622428

@Nix66

That's what I did, response as above. Every time.😡

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1623250#Comment_1623250

Yes, and I included a video as evidence - went right through Kimmy's Arcade, including spending gold, because I needed the boosters. Nothing. I recorded because I've had an issue with it before.

I also got through BGH, got the hour of play, got the gold when I was dethroned, again no boosters. No video on that one though.

Windows 10, so no cache to clear.

unknown

This content has been removed.

Bricorn

That did it, thanks. I'd still like the ones I paid gold for though, maybe they'll respond eventually.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1623879#Comment_1623879

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1626137#Comment_1626137

Thanks, no ticket number on the email though.

Origins7_Dale

Hi @Bricorn @Yosca @Nix66, thx for tag,

Not much I can add here, since @Nix66 has it covered for you.

Why won't Candy Crush Soda Saga connect to the internet - Page 2 — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/330520/why-wont-candy-crush-soda-saga-connect-to-the-internet/p2

I can't login to my account in windows pc app — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1560040#Comment_1560040

The above *URLs have info on contacting *King Support, *Commands for your PC, *Getting it all back on a Reinstall, etc...

Trust this helps.

Thx For Posting & Welcome Again To The King Community - Origins7 Dale, 😀

6/7/2021

Bricorn

@Yosca @Nix66

Screenshot from my emails of the last 2 days of auto-responses;

Do they actually have any real, live people working there?

Bricorn

And again today, spent 16 gold to get through Kimmy's Arcade, no boosters.

Did @Yosca 's clear cache bit, tried again (recorded this one) this time I got the boosters.

And still no replies from Support.

unknown

This content has been removed.

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1639235#Comment_1639235

Done all that, just keep getting the identical auto-response.

unknown

This content has been removed.

jraes

I need help

Delicious Offer
I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
Games given by friends
Why does only 1 game show up when 5 friends each give me a game?
Cannot Log In
I recently installed a newer version of Windows and reinstalled the game from the App store to my PC. I then logged into my King account, changed the password and now cannot get into my game on the app. Need help. Thanks.
Netz
Wie komme ich ins Netz und unter Google weitewrspielen
Was charged for a purchase but didn't receive the gold bars. It said transaction failed
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