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What's happening in Soda in April? 🐣✨
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🚪✨ A new test appears!
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🚪✨ A new test appears!
Store issues
Answers
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Hello @Ym71
What troubleshooting did you do? This is what we recommend: log out of the game, clear cache (this is super important!), power off your device for at least 1 minute, restart your device, check for updates (game and device) and log back into the game.
The King games appear to be sensitive to a strong and steady internet signal so if there is a temporary drop or interruption in the internet signal, the game will automatically think you are playing off line and when you play off line (or in 'airplane' mode) there are several functions of that game you can't access including the store.
Hope this helps.
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Hello again @Ym71
It is really strange the problem persists 😔 A solution could be uninstall and reinstall the game app, however you’ll lose your boosters. Before you do that I think you better contact Player Support. Please email Player Support directly from the game so they can take a closer look at your issue.
Open the game app —> tap on the blue gear
- Tap on the ? mark
-Choose a topic, scroll down and tap “Contact us” at the bottom of the page.
Thanks for tagging again @ipete 😊
