Levels have disappeared

Hello again. Try the troubleshooting : log out of the game - clear the cache (super important!) - power off your device - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

If that still doesn’t work you could uninstall and reinstall. As boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items.

Hello again @boguslawmaryann Can you tell me what kind of device are you playing on?

I found some info for you @boguslawmaryann if you have problems with your game loading on a kindle:

a. Please close all apps and restart the device

b. Please check for any updates for your device and apps in the Amazon Appstore. 

c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

d. As a last resort, try re-installing the game as it usually fixes most issues. Please be sure to back up your game progress on either Facebook or the Kingdom. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

Please also note that any boosters or extra lives stored in the game may also be lost during this process.

Hope this helps.

Hi @boguslawmaryann Really sorry this all didn’t solve the problem. If you play on another device and use the same login account you should be on the same level. If not, please contact Player Support, so they can help you to get you back to the level you have reached. To contact Player Support:

https://soporto.king.com/contact

Hope this helps 🤗