Where are my purchases?

Hello @LeaC Sorry to hear you didn’t receive your rewards. It can help to reconnect with the server:

log out of the game via your profile - clear the cache - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Furthermore, you will only receive the rewards of the quests that you have completed. As long as you have tasks open, you will not start to receive those rewards until you complete them!

If you've done the quests and reconnected with the server and still haven't received a purchase, it's best to contact Player Support. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"

Hi again @LeaC 😊

Clear Cache on iPad

Navigate to the Settings App. Tap Safari on the left side. Tap Clear History and Website Data. Tap Clear History and Data. That’s it 😁