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The play on screen has been stuck with a bunch of arrows and can't get additional moves can it be fi

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Answers

  • Wryter2000
    Wryter2000 Posts: 19

    Level 2

    I noticed there seems to be a 50% off offer for extra moves. When that appeared, the trouble started.

    It's still not working, and now, the game where you win tickets for beating difficult levels has disappeared. I had 5 tickets. All I can say is I'm going to have a lot more time for other things in my life.

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Hello @Wryter2000 and @carlylc !

    Thanks for reporting this. If the troubleshooting steps have not helped, we'll pass it on to the game team in the Studio. Can you please give us the following information?

    • make and model of the device you're playing on
    • OS version of the device and app version of the game
    • your player ID (how to find it: HERE)

    Thanks a lot!

  • Wryter2000
    Wryter2000 Posts: 19

    Level 2
    edited October 2021

    Thanks!

    I did get back the ticket game, after all, so that's not an issue any longer. It's just the extra moves screen. I'll attach a screen shot again.

    It's a Kindle Fire HD7 (fourth generation). Fire OS 5.6.8.0. User ID 6201426581 App version of the game 1.204.3

    You'll notice a blue bubble that says something like 50% off. When that appeared is when the trouble started.

    king.jpg


  • Wryter2000
    Wryter2000 Posts: 19

    Level 2


    Forgot the app version of the game. It's:

    1.204.3

  • cmatz1971
    cmatz1971 Posts: 3

    Level 1

    I am also having this same issue

    Amazon Fire 7(9th generation)

    Game version 1.204.3

    User ID 1010572045

    Here is a screenshot

    Screenshot_20211012-164549.png


  • cmatz1971
    cmatz1971 Posts: 3

    Level 1

    I have also tried logging out and back in several times, plus uninstalling and reinstalling the game, still has not resolved this issue

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hi @DooDot and @corrysh

    Can you please give us the following information?

    • make and model of the device you're playing on
    • OS version of the device and app version of the game
    • your player ID (how to find it: HERE)

    Thanks a lot!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited October 2021
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1852209#Comment_1852209

    Hi @cmatz1971

    thank you for reporting. could you tell us what the version of your Kindle OS/software is, too?

    thanks!

  • Wryter2000
    Wryter2000 Posts: 19

    Level 2
    Answer ✓

    It's fixed. It works now. Thanks.

  • carlylc
    carlylc Posts: 4

    Level 1
    Answer ✓

    Thanks so much it was very frustrating.

Hey! Would you like to give us your opinion?

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