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Why does game keep freezing and I lose my Boosters

Wanda_Edusei
Wanda_Edusei Posts: 8

Level 2
in Support

It just froze again 3rd time less then 24 hrs and lost boosters

Best Answer

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓

    Hi @Wanda_Edusei and welcome to Soda community 😀

    Is it a feature or specific action that always causes the freezing? or does it freeze at different points each time?

    First, let's see if troubleshooting helps:

    • check if your device has at least 2 GB of free momory space
    • check if your device and game are updated
    • log out - close game - clear cache - turn your device off for a couple of minutes - turn it on - open game - log in

    Also would you provide more infos. such as:

    • where do you play Soda? On a browser or on app?
    • what is the OS version of your device?
    • what is the version of your Soda app?
    • what are the make and model of your device?

    Thanks

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓

    Hi @Wanda_Edusei and welcome to Soda community 😀

    Is it a feature or specific action that always causes the freezing? or does it freeze at different points each time?

    First, let's see if troubleshooting helps:

    • check if your device has at least 2 GB of free momory space
    • check if your device and game are updated
    • log out - close game - clear cache - turn your device off for a couple of minutes - turn it on - open game - log in

    Also would you provide more infos. such as:

    • where do you play Soda? On a browser or on app?
    • what is the OS version of your device?
    • what is the version of your Soda app?
    • what are the make and model of your device?

    Thanks

  • simplyP
    simplyP Posts: 12,341

    @Wanda_Edusei Why is this keep happening to you? 🙄 Last result is to uninstall and reinstall the game. Your game maybe corrupted somehow.

  • Wanda_Edusei
    Wanda_Edusei Posts: 8

    Level 2

    If I reinstall again will I lose what boosters I have now??

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited October 2021

    Hi @Wanda_Edusei

    Yes, if you don't wish to first try and exhaust all the troubleshooting options which I gave you above, there is the last and radical step which is uninstalling and reinstalling.

    You'll lose all boosters and stored lives in the process but you'll retain your progress and gold bars since they're saved with your account.

  • simplyP
    simplyP Posts: 12,341
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1861896#Comment_1861896

    Did you say you play on apple device? If so, you need to check out backup option to iCloud. When I backup to iCloud and reinstalled the whole system I was able to maintain all my boosters 😁

Hey! Would you like to give us your opinion?

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