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lucifour
lucifour Posts: 3 Newbie

Everything is gone. The team i was on, my boosters, all events, notifications- just gone. So i read the FAQ page. I did all suggestions, including logging out. Big mistake!! Now i cant even log back in. It says my email & password are not a matching combination. When i try to reset my password, i get an email trying to retrieve my password but everytime a page says they have searched the entire kingdom but cannot find my password. There is no option to reset my password either. And i checked, several times, to make sure it was correct password & spelled correctly & it was right email address. So i dont understand whats going on.


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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,004 Soda Moderator
    edited October 2021 Answer ✓
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    Hi @lucifour and welcome to Soda community 😀

    In this case I suggest you to contact Player Support directly from your game as they can reset your password. Click: cogwheel icon - "?" icon - "King/ Fb profiles" - "how to change password "- then scroll down and click "contact ius". Fill in the form and send

    Are you playing with Facebook on a Apple device by chance?

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