Sign Up!

🥤 Click here to see the latest levels in Soda!
🍏 Playing on iOS 11? Read this!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

🛑 2nd Dec Temporary Connection issue

LadyRaffie
LadyRaffie Posts: 4,124
edited December 2021 in Support

Hi everyone,


We are currently seeing some temporary connection issues that might be affecting you while playing Candy Crush Soda Saga.

This issue may give various connection errors with events, purchases, video ads or connecting to your game account (Facebook and King account).

We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Candy small template gold.png

Purchases!

If you made a purchase and didn't receive your purchase because of this connection issue, you should receive the items automatically when the incident is over.

In case your purchase does not get delivered, please request a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE.

Thanks for your patience!

«13

Comments

  • lspencer
    lspencer Posts: 1

    Level 1

    So disappointed...took me forever on this lvl...1 away, tried to spend 10 to keep going and can't

    Screenshot_20211202-095723_Candy Crush Soda.jpg


  • Unknown
    Unknown
    This content has been removed.
  • DaniTheOG
    DaniTheOG Posts: 2,324


    Thanks for the tag @Nix66!

    I can confirm issues in Soda, Bubble, Farm & Blossom.

  • Bookster
    Bookster Posts: 360

    Thanks for letting us know. My games opens fine but I can’t access/connect to certain things. I’ll wait patiently until the issue is fixed 🙂

  • LiL_Pixie
    LiL_Pixie Posts: 9

    Level 2

    Well that explains why I couldn't tick off one of the fair challenges. Said I had 16 hours left till I could pick another challenge😄 I almost thought I got up in the middle of the night and played 🤦‍♀️


    Not that I have ever done that....



    Much

  • fabke
    fabke Posts: 3,970

    Hi @LadyRaffie thanks for the information

    Thanks for tagging @Nix66

  • Unknown
    Unknown
    edited December 2021
    This content has been removed.
  • Nenikapaki
    Nenikapaki Posts: 31,657

    Thanks for the info@Nix66 . This is true, experienced it.

  • simplyP
    simplyP Posts: 12,332

    Thank you for tagging @Nix66 I had no events for few minutes last night and let me tell you.

    Untitled Image


  • Anahita_2005
    Anahita_2005 Posts: 19,037

    Hi there @LadyRaffie!

    Thanks for the heads up. I've been experiencing this issue as well since this morning, hope it gets fixed soon.

    Thanks for the tag @Nix66!

Hey! Would you like to give us your opinion?

Categories