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I have lost my unlimited lives.

Questions
Questions Posts: 3 Newbie

I have lost my unlimited lives. I updated the game, they are gone

Answers

  • Yosca
    Yosca Posts: 14,992 Soda Moderator

    Welcome to the Community @Questions I am sorry you lost your unlimited lives 😔

    You could try this, to see if it appears again: provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    As long as it hasn't been a purchase we can't do anything about it. If you did make a purchase I recommend to contact Player Support: If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Open the game app —> tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and tap  "Contact Us"

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