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Why will my game not connect even though I have a WiFi connection?

nojanatnojanat Posts: 9 Level 2
edited January 14 in Support

Why will my game not connect even though I have a WiFi(on and working).

Answers

  • Nix66Nix66 Posts: 19,652 Legend

    Hello @nojanat and welcome to our Sodalicious Community!


    Have you tried closing all open apps and then switching off the WiFi? When you turn back on the WiFi signal providing it’s a strong signal and reopen the game app it could restore the internet connection.


    Also ensure your internet service provider is not experiencing any known issues.

  • Hey! Would you like to give us your opinion?

  • nojanatnojanat Posts: 9 Level 2

    HeyNix66,

    Thanks for the help. I will try this.

  • nojanatnojanat Posts: 9 Level 2

    I tried this and there is no change. Online it says that this issue can come up when you change your password without logging out afterwards, it will corrupt the game. Is this true? How do you fix that without losing progress. I will not start from level 1, again. I’ll just stop playing if that’s the case😑

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