Lost levels
Answers
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Hello and welcome to the Community @orelefile Auch, so sorry you accidentally deleted the game app 😱.
Provided you've been saving your progress, you can recover it again. The first step is to identify how you saved your progress before.
If you used a King profile, go to the settings menu and tap the orange King icon, then just submit the email address and password you saved when you set up your King account. Once done, you should find your progress returns.
If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button.
If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King account and contact Player Support.
As boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items. If you lose any boosters that you have purchased please reach out to our Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help). All you need to do is:
- Open the game app
- Tap on the? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap on "Contact Us"
Hope this helps
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With a Kingdom account, you’ll be able to protect your progress, make the most of social features, and play on different devices.
To create a King account:
- Open the game on your device and tap the Settings button down in the bottom left-hand corner
- Tap the orange and yellow King icon
- Choose your avatar and nickname
- Enter your email address
- Choose a password and head on back to the game, it's as simple as that!
Don't forget to save your email and password, because if you don't save your profile you won't be able to recover it in future!
Please rest assured that your King profile is secure, and doesn’t share sensitive information with other players.
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Hi again @orelefile
King is moving away from Facebook in Soda so you might need to create a King account to keep playing in events and claim rewards. More info here on how creating a King account is important
You can sync your progress between your King and Facebook account so then you'll be able to use your King credentials.
To do so visit king.com on a pc or laptop (it doesn't work on mobile device), enter your King account credentials and then sync your King account with your Facebook account following these instructions here.
You can try to access the game through Facebook to open Facebook app, go to settings and apps, and click Soda to open it from there.
