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(FIXED) Fishing Tournament Score Reset
Best Answers
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Hello @zoeetrope and welcome to our Sodalicious Community although I wish you had discovered our lovely and helpful Community under better circumstances.
Yes, there is still 1 day and 6 hours left in The Fishing Cup Tournament.
Would you also please provide the make and model of your device along with the current software version.
And your Player ID.
All this information is helpful to the Game Studio to figure out what went wrong along with a fix. 🤗
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Thanks @TTU90 for providing your information. If and or when we hear anything back I will report it here.
Answers
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Hello @ejmcclain91 and welcome to Soda community!
Oh no, I'm sorry to hear about this. It looks like the event is affected by some sort of a glitch seeing that you're the third person who reports this issue.
did you try troubleshooting to see if it helps?
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters
If it doesn't help I'm not sure your fish amount can be restored 😥
I'll pass this on the community manager so hopefully this glitch can be sorted out but she'll be back on office next week.
If you wish you can try contacting Player Support directly from your Soda app:
Contact Player Support: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why can't I find my boosters"- scroll down and click "contact us". Explain your problem and send.
If you don't play on mobile app then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account. Here's how to find your game ID
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Hello @TTU90 and welcome
This is about awknowledging the fact there is a problem in the game. Since more players are coming forward, the situation has been reported to the community manager on Monday, as I said in my previous comment. 👍
But since this is the weekend and community managers are not working now, we might need to be patient. Again, contacting Player Support directly via Soda app is still a viable alternative. They might respond quickly.
I agree this is not ideal since the first tournament will end on Monday but maybe the Studio will make adjustments after seeing what happened.
I'm sorry for the inconvenience 😔
