Where are my bonuses??

I change my device and I log in with my account on a new device..I m at the right level..but all my bonuses are gone!! I was playing for years and I even give money for them..it s not fair.. I don t like the game like before now.. I will change again my device in a few weeks and i will loose my bonuses all over again..it s really boring..I m very sad...

Can you do something???

Thank you.