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The game asks me to transfer my Fb account to a Kingdom Account

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  • mel155
    mel155 Posts: 24

    Level 3

    Thank you for the response. Unfortunately, nothing is working. I was hopeful your turn off/on Wifi suggestion would help, but it didn't. I've already tried everything from that main thread to no avail. I have been synced to FB for years, but also have a King account. If I try to log in through FB, it doesn't connect and goes back to the log in window. I try to enter my King account info and it gives me the no internet connection message. Not sure why it's an issue on my iPad but wasn't on my phone.

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @mel155 @Nix66

    From what I understand, there are 2 things going on here. The account migration and the "there was a connection error, try again in a bit" message

    Let's start from the first possibly, so no matter what happens, your progress is saved.

    Is Soda app on your phone showing the same error message as your ipad?

    Were you able to successfully follow the in-game guide and move from Facebook account to a King account on Soda app in your phone? do you have a problem with logging out and in to your King account in your phone? Are you able to play normally there?

    Thank you

  • mel155
    mel155 Posts: 24

    Level 3

    I have been able to play fine on my phone. When I got the notice on that about moving away from FB I followed those instructions and didn't have a problem. But, I'm attaching screenshots of what it says on that log in window... still looks like it's attached to FB to me, so now I'm not sure what's going on. And I haven't logged out, because I don't want to start back at Level 1. On my iPad, it won't allow me to play through FB at all. And that's where the King/no internet connection pops up.


  • LadyRaffie
    LadyRaffie Posts: 4,124

    Hello everyone!

    @glowstars would you mind sending a screenshot of your issue to understand it better?

    @mel155 just jumping on this discussion. Thank you a lot for sharing your screenshots. I'm going to pass it to the Studio, let's see if they can bring some light on this. Stay tuned because I might have to ask you some more questions

    ๐Ÿค—

  • glowstars
    glowstars Posts: 4

    Level 1

    No option to login/sign up on android tablet

    No option to sign up on pc


  • LadyRaffie
    LadyRaffie Posts: 4,124

    Hello!

    @glowstars I understand now, Thank you!

    So what you are showing me it's from the site King.com, right?. Unfortunately, all king games have been closed on that page. If you want to play any of King games, you will have to download them from the Android or Windows store ๐Ÿค—

  • glowstars
    glowstars Posts: 4

    Level 1

    In that case how do I transfer my account when I can't set up a new account?

  • LadyRaffie
    LadyRaffie Posts: 4,124

    Hello!

    @glowstars Just to understand it better: What data did you use? The email and Pw you were using in King.com? Did you ever use your credentials from FB?

Hey! Would you like to give us your opinion?