Why did I get sent back to the level one, when when I was on level 350?

Sandra_Derrick · May 2016

i got to level 350 and for some reason the game took me back to the beginning. Can that be fixed?

[Deleted User] · October 2020

Hi @tikitoo just follow Freddy Game Expert link. You should get back where you left off. Good Luck!

Diamond_Lim · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/313483/why-did-i-loss-all-progress-when-i-agreed-to-new-terms-i-will-delet-game-if-progress-is-lost

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Soda Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Sandra_Derrick · May 2016

Please help o get me back to level 350.

KingsPinn · May 2016

You just need to reconnect to whichever platform you used to save the game.

Maybe the videos in these threads will help:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

tanya42gipson · October 2020

I got to level 3450 and for some reason the game took me back to level 337. Can you fix it and put me back on my right level please thank you

[Deleted User] · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1099584#Comment_1099584

There is also a help center from your game that you can check out. It will gives you directions.

tikitoo · October 2020

Why did I lose all progress when I agreed to new terms? I will delete game if progress is lost.

shandonn73 · October 2020

Sassy!!! I love it!!!

Freddy_ · October 2020

@tikitoo Hi and welcome. I do not know why this happens but it does now and again to some people. Firstly try signing out and back in and play a level to see if it syncs to the server correctly as this may solve your problem. If not please see post below on how to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

hope this helps

Werner_Cichy · October 2020

@tikitoo

The terms and conditions appear when you log out of the king's account and log in again. Could it be that you used a different email than before?

[Deleted User] · October 2020