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Got fobbed off by support again.
Reported that my day count reset to 1 today (Windows 11, was over 100).
Got this;
"Thanks for writing in! Let's get you back to enjoying your game. We've automatically matched a guide that we think will help you. If the answer below doesnโt fix your issue then please head to our Community site. You can find the link at the end of this email.
My game wonโt connect to Facebook
There are a few tricks that generally work with login issues:
โข Make sure that your device is up-to-date.
โข Try to switch to another network.
โข Make sure the Candy Crush Soda Saga app is up to date.
โข If you are logged in via your King account, check that your login credentials are correct. If this does not work, please reply to this email and send us a screenshot of the error message that you receive.
โข If you are logged in via Facebook, check the permissions for Candy Crush Soda Saga by following the instructions here:ย https://www.facebook.com/help/262314300536014/
โข If you are logged in via Facebook, try to remove the app on Facebook (via PC) to refresh the permissions (here's how:ย https://www.facebook.com/help/170585223002660), then try to connect again via the game app.
You will also find detailed troubleshooting steps for different devices in our Community:ย http://to.king.com/TZKD
Kind regards,"
None of which answers my question. I haven't connected through Facebook in months.
What is the point of customer support that just sends auto replies?
Answers
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Hello @Bricorn
I'm sorry to hear about this, I'm not sure what I can do beside passing on this feedback to community manager
The daily streak cannot be restored, I'm sorry. Did something else happened like, did the app crash?
Thanks
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..
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Nothing that I can remember. I did update the PC, but closed the app first.
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Hi @Bricorn, I'm so sorry to hear this! Would you be able to give me your playerID and I can look into this further?
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8404284480, thanks.
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Hi again @Bricorn, I talked to Player Support and they wanted me to let you know that they apologize for the confusion earlier and have compensated you with Unlimited lives for the trouble. I hope that makes you feel better and please let me know if there's any other issue and they can reopen the ticket.
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Thanks, it does make me feel that they're listening.
As to unlimited lives, was this them? ๐คฃ
I couldn't use them anyway, no levels to play, I'm waiting for Friday's new levels to come out.
I wasn't so much annoyed about them not being able to fix the issue. More about getting an auto response that didn't answer the question.
I appreciate you looking into this.
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@Bricorn I totally understand how getting an auto-response can be frustrating when you want to talk with a human! The unlimited lives can take some time to show up but they should be available now and last for 24hrs ๐
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Thanks, I did get a "sorry, we've added something to your account", So I assumed that was it. As I said though, no new levels to play until Friday anyway - and I'll be out then as it happens.
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As you said, the 24 hours free play turned up last night. And I can't use any of it with no new levels to play. Frustrating! ๐
Thanks again for your interest in this.
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