Sign Up!

๐Ÿฅค Click here to see the latest levels in Soda!
๐Ÿ Playing on iOS 11? Read this!
๏ปฟ โ›” Connection Issues All Games - More info HERE
New Year - New device? ๐Ÿ“ฑ Check out how to sync it! Android ๐Ÿค– | Apple ๐Ÿ

Friends have disappeared

24

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Chris20 and @Peb

    I've heard from community manager and I have a few questions for you both,

    are you able to see and accept invites from friends to grow your friends lists again on Facebook site? Are you able to send friends invites?

    Thanks

  • Peb
    Peb Posts: 28

    Level 3
    edited April 2022

    No this all I have

    candy crush soda full screen shot.PNG
    Capture candy crush soda.PNG
    fullpage.PNG

    ID: 1018410718 this is google


    Mozilla id number.PNG

    ID: 1018410718 this is Mozilla

    There is nowhere to add friends or ask This is still not fixed sent the ID please fix and restore my friends

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Peb thank you for your feedback and screenshots. I forwarded all of these to community manager. I'll let you know when I hear back from her.

    In the meantime I ask you to please remove the last picture where your personal email address is displayed, for your own protection and privacy. Unlike in private messages, that type of personal information could be misused in public discussions ๐Ÿ˜…

    To edit your comment you have less than 24 hours. Click on the gray cogwheel icon at the top right of the comment. Select "edit". Use the backspace key button to delete picture. Save comment.

    Hope this helps

    Thanks!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited April 2022

    Now that I think about it, would you mind telling me the latest update version and build of your Windows 10? @Peb

    You should be able to find this info when you visit device "settings" - "system" - "about"

    Then you should see infos about edition, update version and build

    Thanks!

  • Chris20
    Chris20 Posts: 26

    Level 3
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2167470#Comment_2167470

    Hi Pitty_Kitty

    One friend appears when asking for lives, I can't add new friends. I'm working on Windows 10 Home

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2168510#Comment_2168510

    Hello!

    Thanks. Would you mind telling me the update version and build of Windows 10 Home?

    Please refer to my comment above, thanks

  • Peb
    Peb Posts: 28

    Level 3

    Here is my specs

    Edition Windows 10 Home

    Version 1909

    OS build 18363.1556

  • Peb
    Peb Posts: 28

    Level 3

    Hello, I sent these PLEASE PLEASE FIX MY GAME return all my FRIENDS

    Capture number at bottom of game.PNG
    Mozilla id number.PNG

    from google top and bottom is Mozilla


    Here is my specs

    Edition Windows 10 Home

    Version 1909

    OS build 18363.1556

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2171990#Comment_2171990

    Hello @Peb

    Thank you for these infos.I passed them on.

    Now we wait to hear back from the community manager ๐Ÿค—

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Chris20 and @Peb

    Community Manager advises to make sure that browser and also Windows versions are updated in your computers.

    After you're able to update Windows, please let me know if you manage to send and receive friends invites in Facebook ๐Ÿ™‚

    thanks!

Hey! Would you like to give us your opinion?

Categories