Temporary issue: Lost events, boosters or daily progress
Answers
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Hello!
No, as I mentioned above daily streak can't be recovered if it's broken for any reason. I'm sorry.
Since other players are coming forward, I'm inclined to think this is no one-off glitch (which may happen). As in similar situations in community support, I collect infos from players and ask community mamager to check what's going on in the game. If this is a widespread glitch in the game, it needs to be solved as soon as possible.
I have forwarded the infos from other players and I'm now waiting to hear back from CM
I can add your details as well but it's up to you 🙂
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Hello @Nuno53 @Jomam_Ma @llbacon @piper74737
If your map shows an empty candy town (no Kimmy) with no features, then it should be fixed by closing and opening the game 3-4 times. I saw it too in my Android device yesterday but everything is back to normal.
If you still see blank map try standard troubleshooting
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here. You can clear cookies/cache of your device. Or clear cache of Soda app directly, if you own Android. Be careful not to click "clear data" which deletes your boosters
let me know if this helps or not!
thanks
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Hello @Irene_Nagle @frogcooke
If your map shows an empty candy town (no Kimmy) with no features, then it should be fixed by closing and opening the game 3-4 times. I saw it too in my Android device yesterday but everything is back to normal.
If you still see blank map try standard troubleshooting
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here. You can clear cookies/cache of your device. Or clear cache of Soda app directly, if you own Android. Be careful not to click "clear data" which deletes your boosters
let me know if this helps or not!
thanks
