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Candy Crush Soda Saga not running in UAE

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Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    thank you for your replies @titija @SydneyReese . I'm now waiting to hear back from community manager on this.

    @titija would you share a screenshot of your game ID being zero? So I'll pass this on as well because this is the first report I've seen about this

    If possible, please cover or don't include your personal email address on the picture as a precaution for your online safety

    ----

    how to take a screenshot: https://www.take-a-screenshot.org/

    Save the image on your device storage if you use a computer.

    Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

    Untitled Image


  • Bron_wyn
    Bron_wyn Posts: 3

    Level 1

    Same problem I am having as well.

    I am using iPhone. All updates have been done & phone was rebooted but I still cannot connect.

    this is definitely a glitch on your side as the other games are playing fine.

    I keep being told that there is no connection

    FB97F157-3C95-4035-AF61-5B80D4238EFD.jpeg
    751683A3-53CF-4DE9-A5C4-A9E76365A30B.jpeg


  • ismail911
    ismail911 Posts: 2

    Level 1

    any update for this issue?

  • zaini990
    zaini990 Posts: 9

    Level 2

    I’m having the same issue since juky28. Please resolve this issue ASAP I can’t lose my progress

  • kiranknr
    kiranknr Posts: 8

    Level 2

    I can't login my account using FB it's showing no network connection pls solve this asap

  • desertgirl15
    desertgirl15 Posts: 3

    Level 1


    Same problem here since July 28. Cannot log into my account, cannot get rewards. Same message saying no internet, although I switched on and off and my internet is working fine. It’s obviously a problem on your side, based on all the comments and I do not want to lose all the rewards I’ve earned. So please sort this out asap!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited July 2022

    Hello @kiranknr and welcome to soda community!

    Do you see "therre was a connection problem, try again in a bit"?

    Untitled Image
    • how long have you been seeing it for?
    • what is your game user ID number? check out this guide on how to find it.
    • which device do you use? (make and model)

    thanks!

  • Yosca
    Yosca Posts: 17,878

    Hello @kiranknr welcome to the Community

    Please click and read the Help Center link below.

    https://community.king.com/en/blog/kb/articles/504-why-can-t-i-save-my-game-on-facebook

    If you’re still having problems, scroll down that page and click “contact us”

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2318978#Comment_2318978

    Hello !

    no updates yet, I'm sorry. the reports have been passed.

    hopefully we'll know more about it next week, starting from Monday, since community manager is not on office at weekends

  • zaini990
    zaini990 Posts: 9

    Level 2

    What are we gonna do till then I’m obsessed with this app

Hey! Would you like to give us your opinion?

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