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Candy Crush Soda Saga not running in UAE
Answers
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I am now on day 4 of not being able to connect, without having any of my friends, the bakery game, four in a row, or anything else. There is absolutely no incentive to play the game, especially when you have limited the replay lives to only five instead of gradually increasing it like you used to. I used to spend a lot of money buying gold bricks, and you're losing out on that money because I refuse to play without all of this getting fixed. I have done all of your recommendations over and over again and it still doesn't work.
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Hello @fostermommy123 welcome to the Community.
I’m sorry to hear you can’t access the store, since the update.
Are you able to log in to your game or do you see an error? Can you show with a screenshot which error you are seeing? https://www.take-a-screenshot.org
Please try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If that doesn’t work I need some other info:
Do you play via King or Facebook account?
Which platform do you use? Browser or app?
What device do you play on? Make and model
Which version Operating System do you have?
What is your Game ID? Tap or click HERE how to find
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Hello @minnaj
does it mean it that you tried to reinstall Soda app and you still see connection error after?
I understand the frustration. Though you would help us out a lot if you could provide important details in your reports. Soda Studio is needing them to be able to investigate this problem further 🙂
- what is your game user ID number? check out this guide on how to find it.
- which device do you use (make and model)?
thanks
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Hello @CarolNassef and welcome to Soda communtiy!
Do you see this type of connection error?
- how long have you been seeing it for?
- what is your game user ID number? check out this guide on how to find it.
- which device do you use? (make and model)
thanks
