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Is it possible for the game to stuck for some reason on my progress and not updating?

learner
learner Posts: 3 Newbie

Currently i am at level 1269, for some reason the progress on level 1266 is not counted in. I had achieved a score around 84k in score 1266 but for some reason is not registered. How is that possible i used 10 helps to pass that level and now my progress is not registered. And if i did not pass that level how could possible had passed the next 2. Can you assist me please?

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