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Where did the bakery go and the candy crushing lollies?
Hi. I get notifications from CSSS that I have a bakery award. My bakery challenge doesn't even come up when I log in. I've also earned several candy crushing lollipops, the rainbow kind through the challenges. They have all disappeared! What do I need to do get my earned prizes back and play the challenges with other players? I play on Android mobile app.
Best Answer
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Welcome to the Community @acfirby Did you check for game updates? Do you have a new device?
The general troubleshooting can help reconnect your game to the servers. If you have saved your game, go to profile, log out, clear cache -> for Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️), check for updates, log in play/replay some levels. You may have to repeat this a few times.
You can find a guide 👉 here to try how to restore your boosters.
Hope this helps.
0
Answers
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Welcome to the Community @acfirby Did you check for game updates? Do you have a new device?
The general troubleshooting can help reconnect your game to the servers. If you have saved your game, go to profile, log out, clear cache -> for Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️), check for updates, log in play/replay some levels. You may have to repeat this a few times.
You can find a guide 👉 here to try how to restore your boosters.
Hope this helps.
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Thank you! I cleared the cache and I have my earned special lollies and challenges! Even the Batula ball is still in the same spot where I left it!
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