New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
End of Game
Answers
-
Hello @ClaudiaUnger290456 and welcome to soda community!
Sorry to hear about this. Well, at least I can say there has been a similar report to this from a player, so there might be a problem related to Facebook but I can't be sure. I can sumbit a problem report to community manager but before I'm able to do that, could you answer these questions?
I assume you did all these troubleshooting steps since you contacted support, correct? please confirm
- check for computer updates
- check for browser update. Check here
- clear cache of browser (see how here)
- log out from your account - restarting device- log in
- try using a different browser (mozilla firefox, edge, etc)
if the problem still persists afterward, please provide these infos:
- which device do you use play? (make and model)
- which is your game user ID? Visit here on how to find it on Facebook website, (browser). Unfortunatelu the text is orange and small, so it might not be very visible
I'll be able to pass this case on so the problem can be looked into
thanks for your help
0 -
I´ve tried playing the game by using Microsoft Edge, and it worked, but it´s no option for me, to change browser because of 1 game. My game ID is 1000916779 (hope it´s correct, because it´s to bad to see). My PC is an Hyrican AF-2. Thank you.
1 -
Hi
I have done everything suggested, cleared cache, logged out of FB, re started & logged in again, I currently use Microsoft Edge, but have also tried on Firefox. None of this has made any difference.
My laptop is a HP UKFMFPIK, I also play on a Fusion 5 tablet. It is the same on both, but only when playing from Facebook.
My user ID is: 1231752345
Thanks Di
1 -
Hello @DiThomp
thank you for your help! community manager reported back and said that the Game Studio is currently investigating this. A fix will be released as soon as possible
1 -
Hello @ClaudiaUnger290456
thank you for your help! community manager reported back and said that the Game Studio is currently investigating this. A fix will be released as soon as possible
0 -
Hello @DJG145
I had reported this to community manager, today I was informed that the Game Studio is currently investigating this. A fix will be released as soon as possible
thank you for your patience!
0 -
Ok, thanks. Having to refresh the game after every game is annoying but doable ,but losing lives most times is very frustrating.
1 -
Thank you so much for your help. Now the game doesn´t work on Microsoft Edge too, so I hope it will be fixed soon. Thank you again.
0 -
Thanks, It seems to be fixed now.
0 -
This is happening to me also I play through facebook.
0
