Lost progress after connecting to Facebook

michiel75 · June 2017

Hello,

I connected Soda Saga on my wife's mobile phone to Facebook, in an attempt to backup her progress (around level 780). After doing this all progress was gone. I unconnected from Facebook again, but this didn't help. She never created a Kingdom account. Is there a way we can recover the lost progress?

Thanks in advance!

Tony_Mc · June 2017

Hi michiel75,

Thank you for posting this here on King Care.

Please try again now and let me know how you´re getting on :-)

Kindest regards,

Tony - King Care Team

Tony_Mc · June 2017

Hi michiel75,

Thank you for posting this here on King Care.

Please try again now and let me know how you´re getting on :-)

Kindest regards,

Tony - King Care Team

chengw · June 2017

I am having the same problem, is there anyway I can have my levels, gold bars, and other things restored?

Tony_Mc · June 2017

Hi chengw,

Thank you for posting this here on King Care.

I´m sorry you lost your progress. Please worry not, as I will help you restore your progress.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Scott_Perrin · July 2017

I was on level 383-384 (not sure exactly) and I was prompted to save my progress by using Facebook. When I clicked on the link it reset my game to level 1 and can't get back to the old level.

HELP !!!

Tony_Mc · July 2017

Hi Scott Perrin,

Thank you for posting this here on King Care.

I´m sorry you lost your progress. Please worry not, as I will help you restore your progress.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Gemma_Stone · July 2017

Same thing happened to me! I was trying to backup my account to transfer progress to a new phone and lost everything!

Tony_Mc · July 2017

Hi Gemma Stone,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Andry_Ioannou · August 2017

Hello,

Same thing happened to me.I created a Facebook account in order to back up my progress, because I am about to change phones, and now everything is gone! I am back at level 1. I was around level 1183!Can you please help me?

Tony_Mc · August 2017

Hi Andry Ioannou,

Thank you for posting this here on King Care.

Can you please try again now and let me know how you're getting on?

Kindest regards,

Tony - King Care Team

Andry_Ioannou · August 2017

I'm back on level 1183!Thank you so much!

Lost progress after connecting to Facebook

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