Why is my game freezing at end of every round? Not recording any progress. I have re-set

Yosca · September 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2376692#Comment_2376692

Hello @Elleni39 I have never seen ads in my game, never bought anything and I’ve been playing since 2015. (Just so your know 🙂.) My game doesn’t crash either, so it’s not common. But as mentioned we reported it as more Win app players have this.

Moe15 · September 2022

First, thank you Yosca for responding. The freezing happens when I do not win a level, which is most of the time. I managed to win one this morning and no freezing issue but if I do not clear the level it gets hung up for at least 20 or 30 minutes. I do not get any of my progress.

I cannot locate my game ID.

I am glad to see that I am not alone with this issue.

Please advise and assist.

Sincerely,

Moe

Moe15 · September 2022

Thank you Eleni for sharing. I do not feel as isolated now. hope they fix it. very frustrating.

Yosca · September 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2376747#Comment_2376747

It has been reported to the CM @Moe15

To find your game ID, open your game app, click on profile, double click on King and you will see your ID

HaMa · September 2022

Hello dear @Yosca,

unfortunately, I must report the same problem. When I finish a level UNsuccessfully, there comes this little jingle, the screen gets a bit darker, and then: all I can do successfully, is close the game completely and restart it. So this means, instead of giving me the option to try again, the game just "plays dead".

I have my User ID at hand, so please let me know what to do and how to proceed.

I am playing exclusively on my laptop, Windows 10, Google Chrome -- just in case this info might be helpful. The actual level I am playing is 1814.

Best regards and hoping for a solution,

HaMa (Hazel)

PS: I just now realized that I cannot send lives to friends (this window which appears after you freshly start the game). Maybe there's a glitch somewhere in the programme?

Moe15 · September 2022

Thank you MaHa. My issue is about the same as yours. I also play on my laptop windows 10. Very frustrating. Hope they can fix it soon.

I have no idea how to work around this. And when I logoff and restart I am missing things on my home page that I had acquired.

Think I will stop for a couple of weeks and try back.

Gary_CA · September 2022

Same here for two days. Game graphics freeze at end of game, including ending by ESC. Cursor still moves, and if

I wait 10-20 seconds the graphics resumes and I can click the "are you sure", but it freezes for another 10-20 seconds. It doesn't freeze at other stages.

Eugest · September 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2376652#Comment_2376652

I am having this too. My game freezes after I lose a round, in mid animation. I see the message, "Are you sure you want to give up?", but neither <yes> or <no> button is clickable. It clears up after 40 minutes or so. Or I can crash out of the game.

PC O/S Windows 10 version 21H2