wifi connection

Hello @J1966 and welcome to Soda community!

I'm sorry to hear about this. Which device are you using?(make and model)

Let's check first if troubleshooting helps

• Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Let me know if it works 🙂