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Lost progress after connecting to Facebook

michiel75
michiel75 Posts: 1

Level 1
in Support

Hello,

I connected Soda Saga on my wife's mobile phone to Facebook, in an attempt to backup her progress (around level 780). After doing this all progress was gone. I unconnected from Facebook again, but this didn't help. She never created a Kingdom account. Is there a way we can recover the lost progress?

Thanks in advance!

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi michiel75,

    Thank you for posting this here on King Care.

    Please try again now and let me know how you´re getting on :-)

    Kindest regards,

    Tony - King Care Team

«1

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi michiel75,

    Thank you for posting this here on King Care.

    Please try again now and let me know how you´re getting on :-)

    Kindest regards,

    Tony - King Care Team

  • chengw
    chengw Posts: 2

    Level 1

    I am having the same problem, is there anyway I can have my levels, gold bars, and other things restored?

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi chengw,

    Thank you for posting this here on King Care.

    I´m sorry you lost your progress. Please worry not, as I will help you restore your progress.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

  • Scott_Perrin
    Scott_Perrin Posts: 2

    Level 1

    I was on level 383-384 (not sure exactly) and I was prompted to save my progress by using Facebook. When I clicked on the link it reset my game to level 1 and can't get back to the old level.

    HELP !!!

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Scott Perrin,

    Thank you for posting this here on King Care.

    I´m sorry you lost your progress. Please worry not, as I will help you restore your progress.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

  • Gemma_Stone
    Gemma_Stone Posts: 1

    Level 1

    Same thing happened to me!  I was trying to backup my account to transfer progress to a new phone and lost everything!

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Gemma Stone,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

  • Andry_Ioannou
    Andry_Ioannou Posts: 2

    Level 1

    Hello,

    Same thing happened to me.I created a Facebook account in order to back up my progress, because I am about to change phones, and now everything is gone! I am back at level 1. I was around level 1183!Can you please help me?

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Andry Ioannou,

    Thank you for posting this here on King Care.

    Can you please try again now and let me know how you're getting on?

    Kindest regards,

    Tony - King Care Team

  • Andry_Ioannou
    Andry_Ioannou Posts: 2

    Level 1

    I'm back on level 1183!Thank you so much! :)

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