⚠️ Solved: All events, features and season disappeared

FluffyDinosaur · October 2022

Update Monday 10th October 2022

A fix has now been rolled out, make sure your game is up to date to version 1.228.4. After your game is updated it might take some time for the issue to be solved. Please try playing a level and restarting the game. If after some time the game still isn't working - please comment in this discussion.

Friday 7th of October 2022

We're currently having an ongoing issue where players' game is missing the Season Diorama, features (such as Rescue Buddies, 4-in-arow, etc), quests and more are disappearing. Essentially only the levels are left to play.

We're really sorry about this and are working hard on getting the game back to working as usual. In this discussion, I will merge all the mentions of the issue so we easier can collect information on the issue. If you are having this issue in the game, please post your Game ID in this discussion, it will help us out in fixing your game.

You can find out how to find your Game ID HERE.

All updates around the issue will be posted in this discussion and we'll let you know as soon as it is fixed!

WGB · November 2021

My Candy Crush game on my computer says to update but does nothng

kiara_wael · November 2021

Hi and welcome to the King Community

If the steps HERE doesn't help, please play via the Windows app instead until the game is working for you again.

You can download the Windows app from HERE if you have a Windows PC, when opening the game, connect it to your Facebook to sync all levels.

Lindark · November 2021

Hi there, usually apps like Candy Crush just update automatically and you shouldn't need to prompt them to update.

rosakiara · February 2022

IT'S BEEN ALMOST A MONTH THAT THE GAME CAN''T BE LOADED. EVEN IF YOU ANSWERED ME THAT YOU ARE AWARE OF THE PROBLEM. I THINK THAT YOU HAVE TO SOLVE THE PROBLEM IMMEDIATELY. IT'S A PITTY THAT WE CAN'T PLAY THE CAME ON THE DESKTOP BUT ONLY ON FACEBOOK WHERE I CAN'T HAVE ANY REWARDS OR ANY POWERS SINCE IT IS CONNECTED WITH THE GAME THAT CAN'T BE LOADED.

Pitty_Kitty · February 2022

Hello @rosakiara

We were told that the latest app update has the fix for this problem. However, from what other players reported, it's also important to download updated files for Windows in order to stop the crashing.

Here's the full comment you can also find on the main thread here:

"The solution is to install the latest Visual Studio Redistributables for 2015/2017/2019/2022

You can download them from here:

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Choose X64 if you've got a 64-bit OS, X86 if you've got a 32-bit OS"

Let me know if it works 🙂

sodaddict · October 2022

game looks like this

all of a sudden - pumpkin hunt + season + batula + teams disappeared from left side,

all my boosters disappeared, at first just hypersonic candy, then all other candies + moving hands + regular boosters

it happened when i minimized the game ,and then opened it again but still all same

Thumper707 · October 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/384905/boosters-are-gone-all-side-quests-disappeared

Same problem here.

Shelleydale · October 2022

Same problem; only with microsoft laptop; all ok on my iphone, Have already tried opening and shutting computer numerous times and also logging in and out on my synced King account. No success

stretchynopants · October 2022

Same here on windows 10, happened just after the last update.

jillb67 · October 2022

All of my boosters are gone nothing on screen What happened

⚠️ Solved: All events, features and season disappeared

A fix has now been rolled out, make sure your game is up to date to version 1.228.4. After your game is updated it might take some time for the issue to be solved. Please try playing a level and restarting the game. If after some time the game still isn't working - please comment in this discussion.

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