⚠️ Solved: All events, features and season disappeared
Comments
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Hello @bobduckhook !
I'm confused when you state all problems began on the latest update when you commented that your Microsoft Soda app was affected by the blank map problem days prior.
I understand that the update didn't solve the problem, unfortunately
Does your Microsoft Soda app display a message in profile settings page that says "there was a connection error, try again in a bit"?
There would be 2 options left at this point
- contact Player Support from here so they can look into the problem and let us know what they say
- reinstall Soda as last, last resort. If you use a King accout or Facebook account, your progress and gold bars can be restored after you log in again. Boosters will be deleted unfortunately. Only non used boosters that were purchased can be replaced by Player Support
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Welcome to the Community @LBlaken
We can’t handle purchases in the Community so please contact Player Support. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchases and Gold Bars
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team here Describe briefly your complaint, and don’t forget to mention your Game ID, how to find here
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Hello @pamgilmon I understand why you uninstalled and reinstalled the game, but this is always a very last solution! Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then boosters can be lost. So please keep in mind, this is a last solution!
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Im going to uninstall mine today I don't think they are trying to fix it anyway. I can't sync mine and I'm ahead on levels now in my Kindle and I don't want to play them again on Microsoft version to catch up. I also lost all my daily rewards I was up to well over 1000 consecutive days of play. It's very frustrating.
