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⚠️ Ongoing issue: Bake a Cake - the game freezes after I collect my prize

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Comments

  • pattygillham
    pattygillham Posts: 2

    Level 1

    Ok thanks I couldn't find a post about it and one of my teams baked a piece of cake. At least is says he did in the chat. Was hoping I could find out how to fix it.

  • Yes, some people still have access. Same as on our team. It's very odd.

  • becks007
    becks007 Posts: 7

    Level 2

    こんにちは Super frustrating, i dont understand how everything else is working except this.
    
  • tbmitche2014
    tbmitche2014 Posts: 2

    Level 1

    I keep getting This message when I try to rejoin my team bake cake but I am connected to Wi-Fi or my mobile data. Need help. I even restarted my phone.


  • Yosca
    Yosca Posts: 17,870

    Hello @Moe15 @joyceneuner @tbmitche2014

    There is a problem with Bake a Cake, some can’t bake a slice (like me), they see this error:


    Others can bake but lose their hat and others can’t receive their rewards 😔

    This issue has been around since Friday and the Studio is aware and working to find a solution. Unfortunately there is no news yet. 

    Please note uninstalling and reinstalling will not solve the problem and you will lose your boosters!!

    We are sorry for the inconvenience.

  • Yosca
    Yosca Posts: 17,870

    Welcome to the Community @Poolana

    There is a problem with Bake a Cake, some can’t bake a slice (like me), they see this error:


    Others can bake but lose their hat and others can’t receive their rewards 😔

    This issue has been around since Friday and the Studio is aware and working to find a solution. Unfortunately there is no news yet. 

    Please note uninstalling and reinstalling will not solve the problem and you will lose your boosters!!

    We are sorry for the inconvenience.

  • Yosca
    Yosca Posts: 17,870

    Hello everyone

    There is a problem with Bake a Cake, some can’t bake a slice (like me), they see this error:


    Others can bake but lose their hat and others can’t receive their rewards 😔

    This issue has been around since Friday and the Studio is aware and working to find a solution. Unfortunately there is no news yet. 

    Please note uninstalling and reinstalling will not solve the problem and you will lose your boosters!!

    We are sorry for the inconvenience.

  • Yosca
    Yosca Posts: 17,870

    Hello everyone.

    There is a problem with Bake a Cake, some can’t bake a slice (like me), they see this error:


    Others can bake but lose their hat and others can’t receive their rewards 😔

    This issue has been around since Friday and the Studio is aware and working to find a solution. Unfortunately there is no news yet. 

    Please note uninstalling and reinstalling will not solve the problem and you will lose your boosters!!

    We are sorry for the inconvenience.

  • Yosca
    Yosca Posts: 17,870

    Hello everyone

    Unfortunately we haven't received an update on the Bake a Cake issue yet 😕 My hope is that another Bake a Cake event won't cause any problems 🤞

    Sorry for the inconvenience 🙂

  • Hi everyone!

    I have decided to merge all of your reports here, so we all can easier keep track of what you report and you all can easily see any updates I post here on the error.


    The studio has identified the issue and is currently working hard on releasing a fix. Once the solution is out I will let you know here! Thanks for your patience and understanding.

Hey! Would you like to give us your opinion?