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Candy Crush Soda Saga - Game avatar is not showing at the correct level
Hi,
My avatar is stuck on level 1338 whilst i'm actually on 1403. I have tried replaying the level my avatar is stuck on multiple times, but with no luck. Can you please help me sort this out, it's getting tedious having to scroll to the right level every time I want to play.
Camilla

Answers
Can we see a screenshot of the game board showing your profile picture so we can take a closer look? For instructions on how to take a screenshot please visit: www.take-a-screenshot.org/
Thanks!
/QueenB
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0 · Helpful Woah! Sweet Love HahaHey Camilla,
I hope you're feeling great today!
I would like to know if you're still experiencing the issue? And if so, if you have tried to re-install the game and/or do the updates?
The Studio have fixed the issue but it is still happening for a few players, so just want to make sure it's all good with you now :-)
Please let me know. Looking forward to hearing back from you.
Until then, have a Fun-tastic day!
- Mia
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0 · Helpful Woah! Sweet Love HahaHi, my avatar is stuck on 377 when I am actually on level 1277. Can you help please? I also was playing with the bonus ladder which seems to have disappeared? And the chocolate box? And the option to watch ads for extra bonus treats?
thanks, sarah
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0 · Helpful Woah! Sweet Love HahaHi and welcome. Please check your other post for the answers.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love HahaHi dear welcome to our community
please post a screenshot for more clearance.
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0 · Helpful Woah! Sweet Love HahaYou can check out some troubleshooting below.
Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.
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0 · Helpful Woah! Sweet Love Haha