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🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
How do I log in to my kingdom account?
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The game on my iPhone was logged out of my kingdom account, and I cannot log back in. I suspect this is why I can no longer receive extra lives.
When I click on the kingdom icon, nothing happens at all. I've also tried connecting to Facebook, but it keeps telling me connection failed. I would prefer to be logged in via my kingdom account. My username is Half_Mex, and I'm on level 950.
Thank you!
When I click on the kingdom icon, nothing happens at all. I've also tried connecting to Facebook, but it keeps telling me connection failed. I would prefer to be logged in via my kingdom account. My username is Half_Mex, and I'm on level 950.
Thank you!
Answers
-
Hey @Half_Mex !
We have seen this happening previously and it tends to be connected to an issue with your cache in Safari. Make sure you follow these steps:- Disconnect the game from Facebook (if connected).
- Delete Facebook app (if you have it installed on your device).
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (super important)
- Restart the device and try connecting the game back to Facebook.
Cheers,
Xarly -
Hi @Xarly!
Thank you for your quick response and for your help! I followed the steps outlined above, but I still cannot log in to my kingdom account. When I press the kingdom icon, nothing pops up. I've thought about deleting the game app, but I'm afraid I'll lose my progress. I've noticed that my current level does not sync up with my iPad. Any other suggestions? -