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Answers

  • raprap Posts: 12
    Xarly said:
    Hi everyone!

    In order to have the latest version of the game, make sure you are playing Candy Crush Soda Saga on 1.129 (which was released on Monday afternoon CET). If you have that version (regardless of the platform you play on) you should be able to win it multiple times during one single event.

    Cheers,
    Xarly
    Interesting as I still do not have bubblegum hill at all, can not use my coins and the update received today did absolutely nothing. I have been emailing and in contact with support and am extremely frustrated and would like to know what is going on and when will it be fixed.
    Thank you.
  • Steve_EpsteinSteve_Epstein Posts: 26 ✭✭
    The new update does appear to have freed up BGH for me.  Thanks for the advocacy, Xarly.
  • johsinjohsin Posts: 4
    rap said:
    Xarly said:
    Hi everyone!

    In order to have the latest version of the game, make sure you are playing Candy Crush Soda Saga on 1.129 (which was released on Monday afternoon CET). If you have that version (regardless of the platform you play on) you should be able to win it multiple times during one single event.

    Cheers,
    Xarly
    Interesting as I still do not have bubblegum hill at all, can not use my coins and the update received today did absolutely nothing. I have been emailing and in contact with support and am extremely frustrated and would like to know what is going on and when will it be fixed.
    Thank you.
    My Candy Crush Soda Saga is 1.129 but i still not see BGH why?
  • YoscaYosca Posts: 152 ✭✭✭
    After all my complaints that BGH didn’t work, I also want to mention that it’s working now after the update. Thanks! 😁
  • exiugirlexiugirl Posts: 19 ✭✭
    And I was just thinking about coming here to say how great it was to have no problems. Thanks again to support for working with us. 
  • I am not on Bubblegum Hill.....I am on Chilly Chimineys on Candy Crush Saga not Soda....when I lose a game it takes me to a screen that looks like a bubblegum machine....it shouldn't take me there unless I have collected the right amount of candies that have a "c" on them....anyway...the game freezes on that screen and I have to exit out and go back in but I lose all progress.....this should be a simple fix as it has never happened before....please direct this to the correct person!!!  
  • Pummy RajPummy Raj Posts: 2,259 Superstar
    Hello @Carole_McSherry!  Welcome to the "New" Community  =)

    I looked at your other posts and noticed that you have been having this issue from past few days :(  I am tagging the Community Manager of Candy Crush Saga @Cezdiamond to take a look at the issue in your game.  I am pretty sure that she will be able to solve it with the help of KING Team :+1:
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (till May 31st) -- http://to.king.com/9mpN
    BLOSSOM BLAST (ends June 3rd) -- http://to.king.com/r3p2
    CANDY CRUSH ( till 4th June) -- http://to.king.com/M9Yd
    CANDY FRIENDS (ends May 22nd) -- http://to.king.com/Zmki
    DIAMOND DIARIES (till 5th June) -- http://to.king.com/u6UV
    PET RESCUE (till 31st August) -- http://to.king.com/xD0A  and  http://to.king.com/KFKs
    50 Gold Bars POLL in PET PUZZLE --  http://to.king.com/OIeR
    10 Gold Bars in PET PUZZLE --  http://to.king.com/oiFw
  • I am not in Bubblegum Hill......I am having this issue in Chilly Chimineys.....Thank you!!
  • I just update  but still not working.
  • summerjsummerj Posts: 26 ✭✭
    edited December 2018
    I went through bgh one time today. I won and it hasn’t shown me dethroned and I have gotten no gold bars. It’s been over two hours. It shows the same past rulers too. I had planned on purchasing the package for $19 today so I had all the boosters for 24 hours. So glad I didn’t 
  • YoscaYosca Posts: 152 ✭✭✭
    It seems that I have the same thing. Won the throne more than an hour ago, not dethroned, no gold bars. 
  • summerjsummerj Posts: 26 ✭✭
    I was just dethroned 5 hours later. I got 47 gold bars. Not too mad😊
  • YoscaYosca Posts: 152 ✭✭✭
    Same here. Got 19 gold bars. So no glitch 🤗
  • I am NOT on Bubblegum Hill!!!!
  • I have tried everything!!!!! My game still freezes after I lose and it goes to that screen that you need to collect the special candies marked with a "c"....it should only go there if you collect enough of the candies....well....then it freezes and I have to leave the game and start over....no progress in game....this has been going on for weeks!!!!....there is nothing in FAQ's about this problem....HELP!!!
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