Candy Crush Soda Saga

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Candy Crush Soda Saga

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Issue Played before Button on Soda Crush

Hi everyone

I bought a New Lenovo tablet and when I try to connect on soda crush theplayed before Button doesnt work. I tried on candy crush normal and everything works.

Could you please help me?

Thank you

Accepted answers

All comments

Pascale_DptAj

Hi Pitty Kitty now it works thank you very much for your help and King support! Very efficient whaouuuh

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3020980#Comment_3020980

Thank you!

I'll pass it on to community manager

It might take a while to receive an answer 🙂

Pascale_DptAj

Hello and thank you very much for your help really appreciated 😃 I tried everything and nothing worked.

I tried to get my game ID on the mobile phone here it is: 6508365088

Device is Lenovo Tab M10 (3rd génération)

Version 1.265.2

Thank you very very much !

Pitty_Kitty

If this issue keeps happening regularly after checking troubleshooting steps, above I can pass on your gaming infos to community manager so this problem you're experiencing can be looked into

If you wish to share your gaming infos, please provide:

-ID number on Soda app: here

-Make and model device you're playing on

-soda app version

Thanks

Pitty_Kitty

Hello @Pascale_DptAj and welcome to Soda community!

Sorry to hear about this. Buttons might get stuck sometimes.

Please check troubleshooting steps and let me know if the issue persists afterwards:

you play on Soda app: check for app updates
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @Pascale_DptAj and welcome to Soda community!

Sorry to hear about this. Buttons might get stuck sometimes.

Please check troubleshooting steps and let me know if the issue persists afterwards:

you play on Soda app: check for app updates
check for device software updates
check whether your device has at least 2 GB of free storage
provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

----

*It depends on device type:
If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile: open Settings - Safari - Clear History and Website Data
If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps - Installed Apps - find Soda app - click the ellipsis (...) - select App Recovery - confirmation window will pop up - click Clear Cache
If you own a Kindle fire: click here
Read infos on browsers and more here.

Pitty_Kitty

If this issue keeps happening regularly after checking troubleshooting steps, above I can pass on your gaming infos to community manager so this problem you're experiencing can be looked into

If you wish to share your gaming infos, please provide:

-ID number on Soda app: here

-Make and model device you're playing on

-soda app version

Thanks

Pascale_DptAj

Hello and thank you very much for your help really appreciated 😃 I tried everything and nothing worked.

I tried to get my game ID on the mobile phone here it is: 6508365088

Device is Lenovo Tab M10 (3rd génération)

Version 1.265.2

Thank you very very much !

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3020980#Comment_3020980

Thank you!

I'll pass it on to community manager

It might take a while to receive an answer 🙂

Pascale_DptAj

Hi Pitty Kitty now it works thank you very much for your help and King support! Very efficient whaouuuh

Boa tarde, não tenho mais as jogadas extras, aquelas que ganhamos quando vemos as propagandas.
Boa tarde, não tenho mais as jogadas extras, aquelas que ganhamos quando vemos as propagandas. Obrigada.
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Welcome! 👋

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Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!