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I linked my account and all my extra things (lollipops etc) have vanished
Best Answer
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Hello again! It sounds like your 2 accounts have been merged 🤔 Or could it be that you already saved your game using your Facebook account (different avatar and your name)?
If you have lost your purchases I would recommend contacting Player Support. Please click 👉 Contact UsFill in the form, describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID
Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)
Answers
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Welcome to Soda Community @Tracy99cat
I am sorry to hear that. Do you mean you linked your game and community account? Did you use the same email address? Find out more here: Link your King and Community accounts
Please try the following to get your boosters back:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
Let me know if you need more help 🙂 -
Hi,
I’ve done all that and nothing has changed. I started playing about a month ago and my name was king3570 in game but it asked me to link my account so I didn’t lose my data. I did this and I must of previously had an account as it loaded a different profile picture in with my name - Tracy. My gold bars were still there, I had around 180 but all my lollipops have gone. I had 2 of the special all colour ones and around 15/20 of the single use and up/down ones but quite a few of the other help things. Now I have no all colour ones and only 2 each of the rest. Also my team has changed on the cake game my old name is still there is top position but I’m bottom with zero layers. I spent money getting these boosters and levels so would like them returned.Thanks.
-
Hello again! It sounds like your 2 accounts have been merged 🤔 Or could it be that you already saved your game using your Facebook account (different avatar and your name)?
If you have lost your purchases I would recommend contacting Player Support. Please click 👉 Contact UsFill in the form, describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID
Note: You might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. (If you have not heard from them within 3 days, send a reply to the same email you have received)
