No internet connection

Llemica · January 2019

Since yesterday it says no internet connection even though I do have internet and even tried using it without internet. Any idea how to solve it?

_Elsa_ · January 2019

Hi @Llemica, where are you playing the game? Facebook? The Kingdom? Are you playing on a mobile device or computer? I am going to ask you to please try some troubleshooting from the links below to see if that helps.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Llemica · January 2019

I’m playing it on my iphone and I have tried all the topics in FAQ prior to contacting you guys because none of those worked for me. I can try and delete the game but, since as of now it says “no internet”, I’m afraid all progress will be lost. I can’t even log with Facebook to save it.

Llemica · January 2019

Thank you

_Elsa_ · January 2019

Don’t delete the game on a mobile device because you will lose all boosters and lives. They are only saved to that device. It looks like it can’t load the challenge according to the print screen but are you able to open the game? I am only on my mobile device so I can’t access my files but wanted to answer you. Please give it a few hours and then try again. I will look for your response when Zi am back online in the morning.

Llemica · January 2019

I can play yes but most features are unavailable. I will wait for sure but it’s been 3 days already. Thank you for your response I appreciate it. I’m sorry to bother

_Elsa_ · January 2019

Hi @Llemica, you don't have to apologize because you are not bothering me at all. I love coming here to help the players with their issues. What features are you talking about? I think a lot of the games are having issues with the challenges so they might have been taken off the game while they try to work on them.

Llemica · January 2019

I can’t even buy boosters because it says I have no internet connection. It’s been 4 days now and it’s still the same.

_Elsa_ · January 2019

That is strange that you can play the game but you can't purchase anything. I am going to tag @Xarly who is the Community Manager for this game. Perhaps he can give you some ideas because I'm not sure what else to offer you.

Llemica · January 2019

Thank you I really appreciate it. Sorry again for any trouble

jenreed23 · March 2019

Hi. Did you find a resolution to this? I'm having the same issues on my Android. Screenshots shared above are identical. I have wifi connected and am online on other King games.

No internet connection

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